Respecting the guests and concerned parties right to privacy and personal data confidentiality UAB “Raminora” (Ltd.) undertakes responsibility to administer booking data and documents, received during the stay in an appropriate and fair way, not revealing it to any third parties unless otherwise required by laws.
Privacy policy reflects the practice, applied by UAB “Raminora” (Ltd.) to its Guests and other concerned parties.
If you have any questions, concerning personal data administration, please e-mail us at: duomenuapsauga@spavilnius.lt.
1. Collecting information
UAB “Raminora” (Ltd.) follows the Law of the Republic of Lithuania on Legal Protection of Personal Data and General data protection regulation (GDPR). The provided information, concerning Guests, is further collected by Sales and Marketing departments in “Raminora” (Ltd.) as well as website: www.spavilnius.lt.
“Raminora” (Ltd.) tries to provide quality service to the guests, protect their belongings, guarantee their safety and privacy during the stay, collects the guests’ data using:
- electronic marketing – guest’s agreement,
- video recordings (using services, provided by UAB“Raminora” (Ltd.) while staying at SPA VILNIUS), as well as telephone call entries (calling to UAB “Raminora” (Ltd.), calling contact numbers),
- on phone or e-mail (while booking company’s service),
- electronic booking systems (booking company’s service).
NOTE: A guest takes his/ her personal responsibility not to reveal any confidential data, presented in the documents, issued by UAB “Raminora” (Ltd.) (e.g. treatment cards, accounts, SPA service programmes) to any third parties.
2. Use of personal information
UAB “Raminora” (Ltd.) uses guests’ personal data for the following purposes:
- Providing accommodation, wellness, treatment and other services,
- Administrating bookings, registration processes, requests,
- Sending information about the provided service as well as special offers (if You agree to receive such information),
- Contacting guests about the quality of the provided service, to get their evaluation and opinion.
- To guarantee guests’ safety.
3. Transfer of personal data
Personal data, provided by guests is not transferred to any third parties under no circumstances, except the following cases:
To insurance companies, if a guest is insured and uses paid insurance services,
If it is necessary to provide appropriate and quality service inside of the company (e.g.: service providing specialists, doctors can share necessary information about the guest if it is necessary to provide appropriate, individual, quality service),
To legal institutions, according to the procedure provided by the legislation of the Republic of Lithuania,
If there is your agreement to reveal personal data, in the cases not presented above.
Having your agreement to contact you on the phone or e-mail because of marketing purposes, we will send you the information which could make you interested or special offers for you.
You can correct the reception of this information while sending us e-mail at duomenuapsuaga@spavilnius.lt.
You have a right to disagree about your personal data administration for direct marketing aims, without giving your motives, as well as to ask to correct wrong, thorough or incorrect personal data.
Your personal information will be stored as long as it is necessary to implement goals, mentioned in this privacy policy. For subscription and direct marketing purposes the data is saved not longer than 5 years. Video and audio recording storage terms are provided in video data rules by UAB “Raminora” (Ltd.).
You have a right to get acquainted with your personal data which we have. Trying to get to know what personal data we have collected or received from what sources, for what purposes they are managed and, or all your personal data is thorough and correct, you have to contact us in advance using your provided e-mail address. We do not provide such information on the phone.
Besides you have got a right:
- To stop personal data administration process while presenting us a request on e-mail or phone,
- To get to know what kind of your data we administer,
- To be forgotten, to request to erase all your administered data,
- To request that all your administered data should be transferred to another data manager,
- To disagree with Privacy policy at the same time disagreeing that your personal data is administered,
- Expressing your disagreement at once or presenting a note later about your personal data management for direct marketing purposes.
Booking our services, you agree that your personal data is used trying to implement accommodation service. You agree beforehand that we have a right to store your personal data in a server, cloud as long as it is necessary in accordance with the requirements of the legislation of the Republic of Lithuania.
Any kind of request or order, concerning your personal data management should be presented in written , in one of the following ways:
Presenting such kind of request or order directly to us, our address: K.Dineikos Str. 1, LT-66165, Druskininkai
Sending such kind of request or order to our e-mail address, at duomenuapsuaga@spavilnius.lt.
Receiving your request or order we will answer you and perform the actions, mentioned in the request. The answer will be provided in written in 10 days.
Administrating our services and website as well as diagnosing possible troubles we can use your IP addresses.